DataCard SD Series

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SD Series Card Printers User’s Guide 37

Locate a Problem with Basic Printer Functions

Ifthesystemisnotworkingasexpected,followthesestepsintheorderlistedto

isolatethesourceoftheproblembefo reyoucontactyourserviceprovider.

1. Makesurethatthepowercordispluggedinandtheprinterispoweredon.

2. DoestheprinterpoweronanddisplayReadyonthefrontpanelwithin

1 minute?

• Iftheprinterpowersoncorrectly,continuetostep3.

• IftheprinterpowersonbutdoesnotdisplayReady,theprinterisnot

workingproperly.Requestservicefortheprinter.

• Iftheprinterdoesnotpoweron,makesurethatthepowersourceis

functioningbydoingoneofthefollowing:

• Removetheprinterpowercordfromtheoutletandconnectitto

anotheroutlet.

• Removethepowercordfromtheprinterandconnectittoanother

device,suchasalight,andthenconnectittothesameoutlet.

Ifthepowersourceisfunctioning,thereisaproblemwiththeprinter.

Requestservicefortheprinter.

Ifthepowersourceisn’tfunctioning,replaceitandthenbeginwith

step1.

3. Printatestcard.Referto“PrintaTestCard”onpa ge18formore

information.

• Ifthetestcardprints,theprinterisworkingcorrectly.Continuetostep4.

• Ifthetestcarddoesnotprint,the printerisnotworkingcorrectly.Request

servicefortheprinter.

4. Connecttheprinterdatacable,ifnecessary.Makesurethatyouusethesame

typeofcable(USBornetwork)usedwhentheprinterwasinstalled.

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