DataCard SD Series

76 Troubleshooting
Driver-Only Messages
Thefollowingmessagesar eissued bytheCardPrinte rDriveranddisplayina
messageboxonthePCthatsentthecardprintjob.Theseme ssagesdonot
displayontheprinterLCDpanel.
500: The printer is not available
Thecomputercannotcommunicatewiththeprinter.Tocompletethecurrent
card:
1. MakesurethattheprinterispoweredonandintheReadystate.
2. MakesuretheprinterisconnectedtothecomputerusingaUSBornetwork
cable,butnotboth.
Whentheprinterisready,clickOK.
ClickCancelifyouwanttocancelthecard
501: The printer connection was lost
Thecomputerlostcommunicationswiththeprinterduringprinting.Thecardwill
becanceled.
1. Makesuretheprinterispoweredon.
2. Makesuretheprinterconnectiontothecomputerissecure.
ClickOKtoclearthemessage.
502: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand
settingsintheprinter.
ClickOKtoclearthemessage.
504: The card data is missing or is not usable
Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.
Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand
settingsintheprinter.
ClickOKtoclearthemessage.