136 Troubleshooting
Magnetic Stripe
To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe
sample card from the driver. See “Print Driver Sample Cards” for the steps to
fol
low.
The printer uses the coercivity set using the L
CD panel or Printer Manager, and
uses the data format set using the Printer Manager.
Problem Solution
Cards are not loaded
correctly.
Load ca
rds with the magnetic stripe down and
toward the right side of the printer. See “Load
Cards”.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the card cartridge. If
t
he cards have a magnet
ic stripe, check the quality
of the cards. Change card stock if needed.
The card has dirt or
dam
ag
e on the
magnetic stripe.
Encode and print the card again. If the message
appears again, run a cleaning card to clean the
mag stripe head.
The magnetic stripe on
th
e card is low
c
oercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low coercivity
encod
ing. To encode with high coercivity, obtain
cards manufactured for high coercivity encoding.
See “Print a Printer Test Card”.
Message 106 is
displayed.
The magnetic stripe on
t
he card is high
c
oercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high coercivity
encoding
. To encode with low coercivity, obtain
cards manufactured for low coercivity encoding.
The data for this job
includes charact
ers not
allowe
d by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure you know
what data is
allowed on the track. Change the data
to be encoded, and resend the print job.
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