DataCard SD260

132 Troubleshooting
Printing includes unexpected data
Problem Probable Cause Solution
Text intended for the
magn
etic stripe printed
on the card.
The magnetic stripe
font was not applied to
the text.
See “Use Magnetic Stripe Fonts”.
The escape code was
typed incorrect
ly.
See “Use Magnetic Stripe Escapes”.
The text to encode was
longer th
an one line.
Reduce the font size to keep all text on
one line.
Several blank cards are
e
jected bef
ore the full
card prints.
The application can
use the page size in
effect when a
document is created,
and you set the page
size after creating the
document and before
printing.
Use the page setup feature of the
a
pplication to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.
The color printing has flaws
Problem Probable Cause Solution
One or more unprinted
lines appear on th
e
card.
The printhead is dirty or
damaged.
Clean the printhead. See “Clean the
Printhead”.
One color panel is not
aligned correctly with
o
ther color panels.
The cards are slipping
in the track.
Run a cleaning card. See “Run a
Cleaning Card”.
The cards are not the
cor
rect si
ze for the
printer.
Use cards that meet the size requirement
for the printer. See “Cards” for
specifications. If you must use the cards
you have, ask
your manager for help.
Part of the printed
image is
a diffe
rent size
than on the monitor.
Applications and
operating systems can
handle scaling
differently. The PC is set
to use a display setting
other than 100 percent.
For best results, use an image-editing
program t
o create the correct size image
for the card. Use a screen resolution to set
the size of icons and text on the monitor.