TROUBLESHOOTING
6
TROUBLESHOOTING GUIDE
Problem Suggestions
Reading:
Not possible to read
the target barcode
(always returns No
Read)
Check synchronization of reading pulse with object to read
Is the scan line correctly positioned?
Place barcode in the center of scan line and run TEST
MODE (selectable by Genius™ as an Operating Mode).
If you still have trouble, check the following:
• Is the reading distance within that allowed (see
reading diagrams)?
• Is the Tilt angle too large?
• Is the Skew angle less than 10° (direct reflection)?
• Choose the CODE tab and enable different code
types (except Pharmacode). LENGTH = Variable
• Is the Bar Code quality sufficient?
If you had no success, try to perform the test using the
BARCODE TEST CHART included with the product.
Communication:
Device is not
transmitting anything
to the host
• Is the serial cable connected?
• Is the correct wiring respected?
• Are serial host settings equivalent to the serial device
setting?
• If using C-BOX 100, be sure the RS485 termination
switch is positioned to OFF.
Communication:
Data transferred to
the host are
incorrect, corrupted
or incomplete
• In the Genius™ program select the DATA FORMAT
tab and check for values of HEADER, TERMINATOR,
SEPARATOR, FILL CHARACTERS
• Also check the CODE FIELD LENGTH value
• Are the COM port parameters correctly assigned?
Communication:
Always returns the
Reader Failure
Character (<BEL>
char as default)
• Contact your local Datalogic office or Datalogic
Partner or ARC, because either a Motor or Laser
failure has occurred.
• Note the exact model and Serial Number of the device
How do I obtain my
units’ serial
numbers?
• The device’s serial number is printed on a label that is
affixed to the body of the reader.
• Serial numbers consist of 9 characters: one letter, 2
numbers, and another letter followed by 5 numbers.
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General
Weight and Dimensions
