Name: Digi AnywhereUSB Plus
Brand: Digi
Rating: 4 (1 reviews)

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Troubleshooting

The following information provides troubleshooting steps for the most common issues. To find

information on other issues, visit our Knowledge Base at knowledge.digi.com.

If you need to gather log files and other information, you can use the Create Support File feature.

AnywhereUSBManager client IDis not unique 780

No remote Hubs found 780

Hide a group in the AnywhereUSB Manager 780

Services turned off and locked out of the Hub 781

Microsoft Windows restrictions 781

Hubs and virtual machines 781

Allow remote access to USBdevices 781

Hub connection is taking too long 782

Red X icon next to a Hub in the AnywhereUSB Manager 782

Cannot uninstall the Manager from the Windows Apps screen 782

AnywhereUSB® Plus User Guide

779

Default Chapter9
- Table of Contents9
Anywhereusb® Plus User Guide20
- User Roles20
- Terminology21
- Supported os21
Get Started with Your Anywhereusb22
- Initial Connection: Administrators Only22
- Next Steps after Initial Connection22
- Optional22
- Step 1: Verify Product Components23
- Step 2: Determine How to Run Anywhereusb Manager: Service or Stand-Alone31
  - Mode Interactions with Anywhereusb Features31
  - Warnings32
- Step 3: Install the Anywhereusb Manager34
- Step 4: Connect the Power Supply37
- Step 5: Connect to the Device Using an Ethernet LAN Connection37
- Step 6: Verify Initial Connection38
- Step 7: Update the Firmware on the Anywhereusb40
- Step 8: Create and Connect to Groups40
- Step 9: Configure the Hub41
(Anywhereusb8And24Port Devicesonly)42
Optional:usethecoreModuletoconnecttothecellular Network42
- Connect the Hardware and Connect to the Cellular Network42
Create Groups and Assign to Client Ids44
- Create Groups and Assign Ports to the Group44
- Assign a Group to a Client ID45
Connect to a Group or USB Device in the Anywhereusb Manager46
- Connect to a Group or a USB Device in the Anywhereusb Manager46
- Connect to a Group47
- Connect to a USB Device47
Manage the Hubs Using the Anywhereusb Manager50
- Launch the Anywhereusb Manager50
- Rename Anywhereusb Hubs, Groups, and USB Devices50
  - Assign a Local Name to a Hub50
  - Assign a Local Name to a Group51
  - Assign a Local Name to a USB Device51
- Change the Admin Password on the Hub51
- Disconnect from a Group or USB Device52
  - Disconnect from a Group52
  - Disconnect from a USB Device53
  - Configure Auto Connect53
- Manage the List of Known Hubs54
  - Add a Hub to the Known Hub List54
  - Remove a Hub from the Known Hub List55
  - Working with the Known Hubs List and the Autofind Hubs Option55
- Hide an Individual Hub56
  - Hide a Hub that Displays in the Anywhereusb Manager57
  - Hide a Hub that Does Not Currently Display in the Anywhereusb Manager57
  - Display a Hidden Hub57
- Hide All Unauthorized Hubs58
  - Automatically Hide Unauthorized Hubs58
  - Display Unauthorized Hubs58
- Use All Hub Addresses58
- Minimize the Anywhereusb Manager When Launched59
- Autofind Hubs in the Anywhereusb Manager59
- Specify Search, Response, and Keepalive Intervals for a Hub59
- Cycle the Power to a USB Device Connected to the Hub from the Anywhereusb Manager60
- Manage Hub Credentials61
  - Enable and Disable the Auto-Register Hub Certificate61
  - Update a Hub Certificate61
  - Remove a Hub Certificate62
  - Add a Hub Certificate62
- View Latency Graph62
- Create Support Log File63
- Always Display the Anywhereusb Manager on Top63
- View the Anywhereusb Manager System Messages64
- View Anywhereusb Version and License Information64
- Restore Anywhereusb Manager Default Configuration64
  - Keep the Current Client ID65
  - Change the Client ID65
- Access the Online Help from the Anywhereusb Manager65
- Anywhereusb Manager Window65
  - Anywhereusb Manager Icons and Toolbar66
  - Anywhereusb Manager Menu Options66
  - Anywhereusb Manager Hub Menu Options67
  - Anywhereusb Manager Group Menu Options67
  - Anywhereusb Manager USB Device Menu Options67
  - Anywhereusb Manager Status Pane68
  - Anywhereusb Manager Hub Status Pane69
  - Anywhereusb Manager Group Status Pane70
  - Anywhereusb Manager USB Device Status Pane71
  - Anywhereusb Manager Connection Status Messages72
  - Set Hub Preferences77
- Exit the Anywhereusb Manager78
Configuration and Management80
- Review Anywhereusb Plus Default Settings80
- Change the Default Password for the Admin User81
- Configuration Methods82
- Open the Web User Interface83
  - Open the Web UI from the Anywhereusb Manager83
  - Open the Web UI from a Browser Window83
- Using Digi Remote Manager85
- Access Digi Remote Manager85
- Use the Local REST API to Configure the Anywhereusb Plus Device85
- Using the Command Line90
- Access the Command Line Interface90
- Log in to the Command Line Interface90
- Exit the Command Line Interface91
Configure the Anywhereusb in the Web User Interface93
- Anywhereusb Configuration Page93
- Anywhereusb Status Page94
- Rename a Hub and the Groups in a Hub95
  - Rename the Hub96
  - Rename a Group96
- Configure and Manage Client Ids96
- Cycle the Power to a Port on a Hub from the Web UI98
- View Hub System Information99
- Configure Device Identity Settings100
- View Current Connections to the Hub101
- Manually Configure the PC and Assign an IP Address to a Hub101
Interfaces103
- Define a Static IP Address104
  - IP Address and Netmask104
- Wide Area Networks (Wans)105
- Local Area Networks (Lans)176
- Bridging207
  - Edit the Preconfigured ETH2 Bridge208
  - Configure a Bridge211
Console Port215
Services217
- Allow Remote Access for Web Administration and SSH217
- Configure the Web Administration Service220
- Configure SSH Access229
- Use SSH with Key Authentication236
  - Generating SSH Key Pairs236
- Configure DNS237
  - Show DNS Server243
- Simple Network Management Protocol (SNMP)245
- Location Information251
- System Time279
  - Configure the System Time279
  - Manually Set the System Date and Time282
- Network Time Protocol283
  - Configure the Device as an NTP Server283
  - Show Status and Statistics of the NTP Server288
- Configure a Multicast Route289
- Ethernet Network Bonding293
- Enable Service Discovery (Mdns)295
- Use the Iperf Service299
  - Example Performance Test Using Iperf3303
- Configure the Ping Responder Service304
  - Example Performance Test Using Iperf3307
User Authentication309
- Anywhereusb Plus User Authentication310
- User Authentication Methods310
- Authentication Groups317
- Local Users326
- Terminal Access Controller Access-Control System Plus (TACACS+)339
- Remote Authentication Dial-In User Service (RADIUS)345
- Ldap350
- Configure Serial Authentication358
- Disable Shell Access360
- Set the Idle Timeout for Anywhereusb Plus Users361
- Example User Configuration363
  - Example 1: Administrator User with Local Authentication363
  - Example 2: RADIUS, TACACS+, and Local Authentication for One User365
Firewall371
- Firewall Configuration372
- Port Forwarding Rules375
  - Configure Port Forwarding375
  - Delete a Port Forwarding Rule380
- Packet Filtering382
- Configure Custom Firewall Rules389
- Configure Quality of Service Options391
System Administration403
- Review Device Status404
- Configure System Information405
- Update System Firmware407
- Update Cellular Module Firmware412
  - Update Modem Firmware over the Air (OTA)413
  - Update Modem Firmware by Using a Local Firmware File415
- Reboot Your Anywhereusb Plus Device416
  - Reboot Your Device Immediately416
  - Schedule Reboots of Your Device416
- Erase Device Configuration and Reset to Factory Defaults418
  - Configure the Anywhereusb Plus Device to Use Custom Factory Default Settings421
- Locate the Device by Using the Find Me Feature423
- Configuration Files425
- Schedule System Maintenance Tasks430
- Disable Device Encryption434
  - Re-Enable Cryptography after It Has Been Disabled435
- Configure the Speed of Your Ethernet Ports437
Monitoring439
- Intelliflow440
- Configure Netflow Probe447
Central Management452
- Digi Remote Manager Support453
- Configure Digi Remote Manager453
- Collect Device Health Data and Set the Sample Interval459
- Enable Event Log Upload to Digi Remote Manager462
- Log into Digi Remote Manager463
- Use Digi Remote Manager to View and Manage Your Device464
- Add a Device to Digi Remote Manager465
- View Digi Remote Manager Connection Status465
- Configure Multiple Devices Using Profiles466
- Learn more466
Diagnostics468
- Perform a Speedtest468
- Generate a Support Report468
- View System and Event Logs470
  - View System Logs470
  - View Event Logs472
- Configure Syslog Servers474
- Configure Options for the Event and System Logs476
- Analyze Network Traffic481
- Use the Ping Command to Troubleshoot Network Connections498
  - Ping to Check Internet Connection498
  - Stop Ping Commands498
- Use the Traceroute Command to Diagnose IP Routing Problems498
File System501
- The Anywhereusb Plus Local File System501
- Display Directory Contents501
- Create a Directory502
- Display File Contents503
- Copy a File or Directory503
- Move or Rename a File or Directory504
- Delete a File or Directory505
- Upload and Download Files506
Routing510
- IP Routing511
- Show the Routing Table528
- Dynamic DNS529
  - Configure Dynamic DNS529
- Virtual Router Redundancy Protocol (VRRP)534
Virtual Private Networks (VPN)558
- Ipsec558
- Openvpn607
- Generic Routing Encapsulation (GRE)638
- Nemo658
  - Configure a NEMO Tunnel658
  - Show NEMO Status664
- L2Tpv3665
  - Configure an L2Tpv3 Tunnel665
  - Show L2TPV3 Tunnel Status669
Command Line Interface672
- Access the Command Line Interface672
- Log in to the Command Line Interface672
- Exit the Command Line Interface673
- Execute a Command from the Web Interface673
- Display Help for Commands and Parameters674
- Auto-Complete Commands and Parameters676
- Available Commands677
- Use the Scp Command678
- Display Status and Statistics Using the Show Command679
- Device Configuration Using the Command Line Interface680
- Execute Configuration Commands at the Root Admin CLI Prompt681
  - Display Help for the Config Command from the Root Admin CLI Prompt681
- Configuration Mode682
- Command Line Reference695
Configure the Anywhereusb Manager from the Command Line740
- How to Use the CLI Commands740
- Get a Device or Group Address, or a Hub Name740
- Create a New Client ID from the CLI740
- Autoconnect Clear All742
- Autoconnect Clear Group743
- Autoconnect Group745
- Autofind747
- Connect Device749
- Connect Group751
- Device Info752
- Device Name753
- Disconnect Device754
- Disconnect Group755
- Exit757
- Group Info758
- Group Name759
- Hidden Hub Add760
- Hidden Hub List761
- Hidden Hub Remove762
- Hidden Hub Remove All763
- Help764
- Hub Info765
- Hub Name766
- Known Hub Add767
- Known Hub List768
- Known Hub Remove769
- Known Hub Remove All770
- List771
- List Full772
- Power Cycle774
  - Example774
- Powercycle Port776
  - Example776
Security777
- Client ID777
  - Client ID Length777
  - Assign a Client ID to a User Account777
Troubleshooting779
- Anywhereusb Manager Client ID Is Not Unique780
- No Remote Hubs Found780
- Hide a Group in the Anywhereusb Manager780
- Services Turned off and Locked out of the Hub781
- Microsoft Windows Restrictions781
- Hubs and Virtual Machines781
- Allow Remote Access to USB Devices781
- Hub Connection Is Taking too Long782
- Red X Icon Next to a Hub in the Anywhereusb Manager782
- Cannot Uninstall the Manager from the Windows Apps Screen782
Hardware785
- Anywhereusb 2 Plus: Front Panel785
- Anywhereusb 2 Plus: Back Panel787
  - Attach a DIN Rail Clip (Anywhereusb Plus 2-Port ONLY)787
- Anywhereusb 8 Plus: Front Panel788
  - WWAN Service and WWAN Signal LED Descriptions789
- Anywhereusb 8 Plus: Back Panel790
- Anywhereusb 24 Plus: Front Panel791
  - WWAN Service and WWAN Signal LED Descriptions792
- Anywhereusb 24 Plus: Back Panel794
- Additional Power and Cabling Requirements: Anywhereusb Plus 8 and 24795

Brand	Digi
Model	AnywhereUSB Plus
Category	Switch
Language	English

Digi AnywhereUSB Plus User Manual

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