Troubleshooting
Service Instructions 827/827-M - 01.0 - 05/2019 109
23 Troubleshooting
23.1 Customer Service
Contact for repairs and issues with the machine:
Dürkopp Adler AG
Potsdamer Str. 190
33719 Bielefeld, Germany
Tel. +49 (0) 180 5 383 756
Fax +49 (0) 521 925 2594
Email: service@duerkopp-adler.com
Internet: www.duerkopp-adler.com
23.2 Messages of the software
Please contact customer service if an error occurs that is not described
here. Do not attempt to correct the error yourself.
23.2.1 Information messages
Code Possible cause Remedial action
1203 Position not reached (during thread
cutting, reversal, etc.)
• Check and, if necessary, change
controller settings
• Mechanical changes to the machine
(e.g. thread cutting setting, belt
tension, etc.)
• Check the position (thread lever at
top dead center)
2020 DACextension box not responding • Check connection cables
• Check LEDs of DACextension box
• Perform a software update
2021 Sewing motor encoder plug
(Sub-D, 9-pin) not connected to
DACextension box
• Connect encoder cable to
DACextension box using the correct
connection
2120 DA stepper card 1 not responding • Check connection cables
• Check LEDs of DACextension box
• Perform a software update
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