Troubleshooting
Service Instructions 827/827-M - 01.0 - 05/2019 113
23.2.2 Error Messages
Code Possible cause Remedial action
1000 Sewing motor encoder plug (Sub-D,
9-pin) not connected
• Connect encoder cable to the
control, use correct connection
1001 Sewing motor error:
Sewing motor plug (AMP) not
connected
• Check connection and plug in, if
necessary
• Test sewing motor phases
(R = 2.8 Ω, high impedance to PE)
• Replace encoder
• Replace sewing motor
• Replace control
1002 Sewing motor insulation fault • Check motor phase and PE for low-
impedance connection
• Replace encoder
• Replace sewing motor
1004 Sewing motor error:
Incorrect sewing motor direction of
rotation
• Replace encoder
• Check plug assignment and
change, if necessary
• Check wiring in machine distributor
and change it, if necessary
• Test motor phases and check for
correct value
1005 Motor blocked • Eliminate stiff movement in
the machine
• Replace encoder
• Replace the motor
1006 Maximum speed exceeded • Replace encoder
• Perform reset
• Check class (parameter t5104)
1007 Error in the reference run • Replace encoder
• Eliminate stiff movement in
the machine
1008 Encoder error • Replace encoder
1010 External synchronizer plug (Sub-D,
9-pin) not connected
• Connect cable of external
synchronizer to control, use correct
connection (Sync)
1011 Encoder Z pulse missing • Switch off the control, use
handwheel to turn, and switch on
the control again
If error is not corrected, check
encoder
1012 Synchronizer fault • Replace synchronizer
1052 Sewing motor overcurrent, internal
current increase > 25 A
• Check selection of class
• Replace control
• Replace sewing motor
• Replace encoder