EFI E-85 User Manual

105Installation and Service Guide: Color Controller E-85
Troubleshooting
Table 5: Verifying the system
Conditions to verify Part and additional page references
When the problem occurs, verify the following:
• Power cable is connected properly to the E-85 and to the power outlet.
• The E-85 is powered on.
• Chassis fans are operating.
• At least one LED on the network connector is lit.
• All external cables required are present, in correct connectors, well-seated.
• Cables, cable connectors, and mating connectors appear undamaged.
External connectors, chassis fans, and power
connector, page 103.
When the problem occurs, collect logs by doing the following:
1 Log into the E-85.
You can log into the E-85 with a monitor, keyboard, and mouse, or from a
client computer with Remote Desktop.
2 On a web browser, type the following URL:
http://10.10.100.2:8080/getlog
Note: You may need to either add the URL to your trusted sites list, or set the
URL to bypass proxy depending on your network security settings.
3 Save the log file to your local system.
Click File > Save As..., and save the log file as a .txt file.
You can send the log to EFI technical support.
If the problem occurs at power up or reboot, verify that:
• The Fiery QuickTouch is turned on and functional.
• The system does not hang, and no error messages occur before the systems
reaches Idle.
• After the system reaches Idle, the Fiery QuickTouch screen has
functionality.
If the Fiery QuickTouch does not power up after a reboot, do one of the
following:
• Restart the E-85.
• Reboot the E-85.
• Shut down the E-85, wait one minute, and then power on the E-85 by
pressing the power button on the front panel.
• Reset the Fiery QuickTouch: press the reset button on the Fiery QuickTouch
through the pinhole, and hold the button down for two seconds.
Fiery QuickTouch, page 51.
If the problem occurs at power up or reboot, verify the following:
• Fiery QuickTouch lights up and logo displays.
• Monitor is plugged into correct port and is powered on.
• DVD drive is present and no media is in the drive.
• DVD drive accepts inserted media.
• No error messages or system hangs occur on the monitor before Idle.
DVD drive SATA cable is:
• Firmly connected to motherboard SATA_6G_0
• Not visibly damaged
DVD drive, page 81.

EFI E-85 Specifications

General

Brand	EFI
Model	E-85
Category	Controller
Language	English