Enterasys K6 User Manual

Troubleshooting Checklist
4-6 Troubleshooting
Troubleshooting Checklist
IftheK6chassisisnotworkingproperly,refertoTable 4‐6forachecklistofproblems,possible
causes,andrecommendedactionstoresolvetheproblem.
Table 4-6 Troubleshooting Checklist
Problem Possible Cause Recommended Action
All LEDs are OFF. Loss of power. Ensure the K6 chassis was installed properly according to the
installation instructions in Chapter 2, Installation, and that the
chassis has power.
No Local
Management
Password screen.
Incorrect terminal setup. Refer to the K-Series Configuration Guide for proper setup
procedures.
Improper console cable pinouts. Refer to Appendix A, Specifications for proper COM port
pinouts.
Corrupt firmware image or hardware
fault.
If possible, attempt to download the image to the K6 chassis
again. Refer to Appendix B, Resetting Mode Switches for
instructions to clear NVRAM.
Cannot navigate
beyond Password
screen.
Improper username/ password
combination entered.
If the username/password combination has been forgotten, refer
to Appendix B, Resetting Mode Switches for instructions on
how to set the mode switch to reset the username/password
combination to the default values.
Cannot contact the
K6 chassis through
in-band
management.
IP address not assigned. See K-Series Configuration Guide for instructions to assign an IP
address.
Port is disabled. Enable port. See K-Series Configuration Guide for instructions to
enable/disable ports.
Host Port policy and/or management
VLAN is incorrectly configured, or
not configured.
Verify that a management VLAN exists and that it is associated
with the Host Port.
Refer to the K-Series Configuration Guide for information about
Host Port and management VLAN configuration.
No link to device. Verify that all network connections between the network
management station and the K6 chassis are valid and operating.
If the problem continues, contact Enterasys Networks for
technical support.
Port(s) goes into
standby for no
apparent reason.
Loop condition detected. Verify that Spanning Tree is enabled. Refer to the K-Series
Configuration Guide for the instructions to set the type of STA.
Review the network design and delete loops.
If the problem continues, contact Enterasys Networks for
technical support.
User parameters
(IP address, device
and device name,
etc.) were lost
when the K6
chassis power was
cycled or the
OFFLINE/RESET
button was
pressed.
Position of Mode switch (7),
Persistent Data Reset, was changed
sometime before either cycling
power or pressing the RESET
button, causing the user-entered
parameters to reset to factory default
settings.
Clear Persistent Data that was set
through Local Management.
Reenter the lost parameters as necessary. Refer to the K-Series
Configuration Guide
for the instructions to configure the device.
If the problem persists, contact Enterasys Networks for technical
support.

Enterasys K6 Specifications

General

Brand	Enterasys
Model	K6
Category	Chassis
Language	English