Enterasys S Series - Getting Help and Technical Support; Contacting Enterasys Support Channels

Getting Help
xviii About This Guide
Getting Help
For additional support related to the SSA switch or this document, contact Enterasys Networks
using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following data ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web www.enterasys.com/support
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-603-952-5000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support
Email support@enterasys.com
To expedite your message, please type [S-Series SSA] in the subject line.