Troubleshooting Checklist
Enterasys S-Series Stand Alone (SSA) Hardware Installation Guide 3-5
Power Supply LED
The SSA-FB-AC-PS-A and SSA-FB-AC-PS-B power supplies have a single LED. Table 3-3 describes
the different states of the power supply LEDs.
Troubleshooting Checklist
If the SSA switch is not working properly, refer to Table 3-4 for a checklist of problems, possible
causes, and recommended actions to resolve the problem.
Table 3-3 Power Supply LED Status Definitions
LED Color Status
Green Sufficient power is available to the system.
Off No AC power to the power supply or power supply malfunctioning.
Table 3-4 Troubleshooting Checklist
Problem Possible Cause Recommended Action
All LEDs are OFF. Loss of power. Ensure the SSA switch was installed properly according to the
installation instructions in Chapter 2, Installation, and that the
chassis has power.
No Local
Management
Password screen.
Incorrect terminal setup. Refer to the S-Series Configuration Guide for proper setup
procedures.
Improper console cable pinouts. Refer to Appendix A, Specifications for proper COM port
pinouts.
Corrupt firmware image or hardware
fault.
If possible, attempt to download the image to the SSA switch
again. Refer to Appendix B, Clearing the Persistent Storage or
System Password for instructions to clear NVRAM.
Cannot navigate
beyond Password
screen.
Improper username/ password
combination entered.
If the username/password combination has been forgotten, refer
to Appendix B, Clearing the Persistent Storage or System
Password for instructions on how to clear the password,
resetting it to the default value of null (blank), using either the
boot loader clearpassword command or set mode switch
method.
Cannot contact the
SSA switch
through in-band
management.
IP address not assigned. See Enterasys S-Series Configuration Guide for instructions to
assign an IP address.
Port is disabled. Enable port. See the Enterasys S-Series Configuration Guide for
instructions to enable/disable ports.
Host Port policy and/or management
VLAN is incorrectly configured, or
not configured.
Verify that a management VLAN exists and that it is associated
with the Host Port.
Refer to the Enterasys S-Series Configuration Guide for
information about Host Port and management VLAN
configuration.
No link to device. Verify that all network connections between the network
management station and the SSA switch are valid and operating.
If the problem continues, contact Enterasys Networks for
technical support.
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