Epson WF-C5790 User Manual

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 127
Confidential
PRINTHEAD ELECTRICAL ERROR (5)
 Error name
 HCS error (error code: 031011)
 Cause
 Occurs if communication is not possible between the print head and
Main Board Assy.
 Suspected cause
 Printhead failure
 Head FFC disconnection or oblique insertion
 Disconnection or short-circuiting of main board
 Troubleshooting
ADDITIONAL CASSETTE FW ERROR (1)
 Error name
 Over adding connection error (error code: 032001)
 Cause
 State in which more than two additional cassettes connected
 Suspected cause
 More than the maximum number of additional cassettes connected
 Troubleshooting
 Install within the specified number of additional cassettes.
ADDITIONAL CASSETTE FW ERROR (2)
 Error name
 Unsupported additional cassette connection error
(error code: 032002)
 Cause
 Occurs when an unsupported additional cassette is connected.
 Suspected cause
 Unsupported additional cassette connected
 Troubleshooting
 Use supported additional cassettes.
Step Check and measure Yes No
1
Check for the firmware.
Check whether or not the firmware is the latest
version using the Adjustment program.
Go to step 2
Update the
firmware.
Go to step 2
if recovery
is not
possible
2
Visually check for the Head FFC connection
state.
Check the Head FFC to make sure that it is not
inserted obliquely or disconnected, and that all
connections are proper.
Go to step 3
Properly
connect the
Head FFC.
(Replace the
Head FFC,
if damaged.)
3
Replace the Printhead.
Does the error occur after replacing the Printhead?
Go to step 4 End
4
Replace the Main Board Assy.
Does the error occur after replacing the Main Board
Assy?
Contact the
EPSON
Service
Department.
End

Epson WF-C5790 Specifications

General

Print Resolution	4800 x 1200 dpi
Duplex Printing	Yes
Paper Capacity	250 sheets
Monthly Duty Cycle	Up to 45, 000 pages
Display	4.3" color touchscreen
Functions	Print, Copy, Scan, Fax
Output Capacity	150 sheets
Scan Resolution	1200 x 2400 dpi
ADF Capacity	50 sheets
Ink Type	DURABrite Ultra pigment ink
Ink Cartridge Configuration	4 individual ink cartridges (Black, Cyan, Magenta, Yellow)
Print Technology	PrecisionCore
Print Speed (Black)	24 ppm (ISO)
Print Speed (Color)	24 ppm (ISO)
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Mobile Printing	Apple AirPrint, Google Cloud Print
Scanner Type	Color flatbed
Fax Speed	33.6 Kbps
Paper Sizes	A4, A5, A6, B5, Letter, Legal, Executive