Fargo DTC400 User Manual

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400 Card Printer/Encoder User Guide (Rev. 2.2)
4-1
Section 4: General Troubleshooting
This section provides Troubleshooting procedures for this Printer for Communication Errors,
Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing
Image Problems.
Table of Contents
Section 4: General Troubleshooting __________________________________________4-1
Table of Contents ___________________________________________________________________ 4-1
Safety Messages (review carefully)______________________________________________________ 4-3
Communications Errors_______________________________________________________________ 4-4
Resolving the Communication Errors__________________________________________________ 4-4
Resolving the Communication Errors (continued) _____________________________________ 4-5
Print Process Errors__________________________________________________________________ 4-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 4-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (cont.)_________________ 4-7
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) ______________________ 4-8
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)__________________ 4-9
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) (cont.) ________ 4-10
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) ______________________ 4-11
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) (cont.) ______________ 4-12
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) (cont.) ______________ 4-12
Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) ________________________ 4-13
Resolving the Mag Verify Error_____________________________________________________ 4-14
Resolving the Mag Verify Error (continued)_________________________________________ 4-15
Resolving the Mag Verify Error (continued)_________________________________________ 4-16
Resolving the No Mag Installed Error ________________________________________________ 4-17
Resolving the No Mag Installed Error (continued) ____________________________________ 4-18
Resolving a Ribbon Sensor Error (Ribbon Miscue) ______________________________________ 4-19
Resolving a Ribbon Sensor Error (Ribbon Miscue) (continued) __________________________ 4-20
Resolving a Ribbon Break Jam Error _________________________________________________ 4-21
Resolving a Ribbon Break Jam Error (continued)_____________________________________ 4-22
Resolving a Ribbon Out Error ______________________________________________________ 4-23
Resolving a No Ribbon Installed Error________________________________________________ 4-24
Resolving a No Ribbon Installed Error (continued)____________________________________ 4-25
Resolving a Invalid Ribbon Error____________________________________________________ 4-26
Resolving a No Ribbon Installed Error (continued)____________________________________ 4-27
Resolving a Wrong Ribbon Error____________________________________________________ 4-28
Resolving a Wrong Ribbon Error (continued)________________________________________ 4-29
Resolving a Card Jam Error ________________________________________________________ 4-30
Resolving a Wrong Ribbon Error (continued)________________________________________ 4-31
Resolving a Headlift Motor or Sensor Error____________________________________________ 4-32
Resolving a Headlift Motor or Sensor Error (continued)________________________________ 4-33
Resolving the Cover Open Error Message _____________________________________________ 4-34
Resolving the Blank Output issues___________________________________________________ 4-35
Resolving the Blank Output issues (continued)_______________________________________ 4-36
Resolving the Blank Output issues (continued)_______________________________________ 4-37
Flipper Table Module Assembly Problems_______________________________________________ 4-38
Resolving the No Flipper Table Module problem _______________________________________ 4-38
Resolving the Flipper Jam Error_____________________________________________________ 4-39
Resolving the Flipper Jam Error (continued)_________________________________________ 4-40
Diagnosing Image Problems __________________________________________________________ 4-41
Resolving the Pixel Failure problems_________________________________________________ 4-41

Fargo DTC400 Specifications

General

Brand	Fargo
Model	DTC400
Category	Printer
Language	English