Tips for troubleshooting
159
PostBase Fusion signals a jam
although no letters are in the
letter path.
The sensors (light barriers) are soiled.
Clean the sensors (see chapter 15.2).
Print quality: Blank spots. Clean print system (see chapter 15.7).
Print quality: Imprints are com-
pressed (thin letters / labels).
Replace the transport brush (see chapter 15.7).
… when weighing
Mail piece on the weighing
platform touches the display /
rests on the display.
Especially with larger or flexible mail pieces, they
may touch the display frame.
Raise the display angle (see chapter 4.4).
No confirmation signal. Sound volume to low or speaker turned off.
Adjust the volume (see chapter 4.6).
Scale does not determine the
weight for mail piece placed on
the weighing platform.
The weighing platform was still occupied when
another mail piece was placed on it. The scale can
determine a new weight only if the scale has been
emptied beforehand.
Empty the weighing platform. Place the mail piece.
Letter transport is still running.
Wait until letter transport stops.
The scale operates in the “Differential weighing“
mode. The weight is determined upon removing
the mail piece from the weighing platform
(see chapter 5.1.3.2).
The weight is too low or the scale is overloaded.
Use scale for mail pieces of the permitted weight
range only (see pages 184 and 188).
PostBase Fusion does not recognize the scale or
the scale is defective. Contact Customer Service.
Issue Possible cause and remedy
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