Tips for troubleshooting
133
Printed Postage Impressions
(PPI) are missing.
In order to print PPIs the optional PPI feature has
to be enabled in your PostBase One. For this pur-
pose, a DX license code is necessary.
For activation of the PPI feature, please contact the
FP aftersales service or your local sales agent.
Print quality:
Blank spots.
Clean print system (see chapter 15.7, page 118).
Print quality:
Offsets / shifts in the imprint.
Align the ink cartridges / print heads (see chapter 15.6,
page 116).
The advert / SMS text shown
in the PC software (e.g. Navi-
gatorBasic) is not printed when
franking.
When franking certain products, advertising
imprints are not supported. The function to set
advert and SMS text is disabled for such products.
Watch the PostBase One display. PostBase One
blanks out the areas where adverts / texts are not
allowed.
… when weighing
No confirmation beep. Adjust tone signals (see chapter 14.3, page 86).
Static scale:
No weight is determined for
mail piece placed on the
weighing platform.
The weighing platform was still occupied when
another mail piece was placed on it. The scale can
determine a new weight only if the scale has been
emptied beforehand.
Empty the weighing platform. Place the mail piece.
Letter transport is still running.
Wait until letter transport stops.
The scale operates in the ‘Differential weighing’
mode. The weight is determined upon removing
the mail piece from the weighing platform (see
chapter 4.1.2.2, page 38).
Issue Possible cause and remedy
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