Tips for troubleshooting
131
16.2 Possible causes and remedy
This chapter offers tips for troubleshooting, grouped by the types of problems
… when franking (page 131)
… when weighing (page 133)
… general errors (page 135)
… with downloading postage (page 136)
… when using special functions (page 137)
… with basic settings, during maintenance and care (page 137)
… with automatic feeding (page 138)
… with automatic sealing (page 139)
… with with using the FP software (page 140).
Issue Possible cause and remedy
… when franking
Label franking:
– separation error
–jam.
The labels used were not well suited.
Follow the instructions for label printing on page 56.
Labels stick to one another.
Take the labels out of the dispenser.
Slacken / fan the label stack and reinsert it.
Label package incorrectly inserted (slid in too far).
Take labels from label dispenser. Put them in cor-
rectly (see page 56).
Too many labels in the dispenser. Never insert
more than 1 package (25 labels) at a time.
Internal problem of label print function.
Contact FP aftersales service.
Label franking: Button ‘Label’
is missing.
Dynamic weighing is active for the current product.
Select ‘Static scale’ (see page 36).
Letter transport fails to start. PostBase One does not show the Home screen.
Return to the Home screen and try again
Sensor does not recognise letter.
Position the letter again.
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