Tips for troubleshooting
135
… general errors
Accounts are missing. The current user is not allowed to frank on the
desired account.
Contact the system administrator.
Blank display. Check whether the power cable is plugged in cor-
rectly and the PostBase One is turned on.
PostBase One is in standby.
Briefly touch the display.
Data Upload is not possible. PostBase One fails to establish connection to the
data center. Check the connectivity settings
(Menu Manage Connection).
Data centre issue. Try again later.
No users available. When deactivating access control, all users are
deleted.
Create new users with the PC software.
PostBase One makes sounds
without any apparent reason.
The bulk ink print system may cause sounds due to
pumping and deairing. These are normal sounds
that are related to their function, thus they are no
errors.
Lost PIN (administrator PIN). Select L
OST PIN. Follow the prompts in the display.
Lost PIN (user PIN). Contact the system administrator.
Touch screen fails to react
when touched.
Turn off the PostBase One.
Calibrate the touch screen (see chapter 15.11,
page 127).
User PIN is not accepted. Did you select the correct user?
Press BACK. Select the correct user.
Contact the system administrator.
Issue Possible cause and remedy
To Next Page
Loading...
