PostBase One Franking System
134
(Continued)
Static scale:
No weight is determined for
mail piece placed on the
weighing platform.
PostBase One does not recognise the scale.
Turn off the PostBase One.
Check whether the scale is correctly connected to
the franking machine (see page 169).
Turn the PostBase One on again. Contact FP
aftersales service if the problem persists.
The scale is defective.
Turn off the PostBase One. Unplug the scale from
the franking machine. Turn the PostBase One on
again. You have to enter the weight for postage
calculation manually in the Product Calculation
menu when using PostBase One without scale (see
chapter 4.1.3, page 43).
The weight is too low or the scale is overloaded.
Use scale for mail pieces of the permitted weight
range only.
Weighing:
Static and / or dynamic scale
fails to determine the weight.
PostBase One does not recognise the scale.
Turn off the PostBase One.
Verify that all connection cables have been prop-
erly plugged in (see page 168).
Turn the PostBase One on again. Contact FP
aftersales service if the problem persists.
The scale is defective. Contact FP aftersales
service.
You have to enter the weight for postage calculation
manually in the Product Calculation menu when
using PostBase One without scale (see chapter 4.1.3).
Weighing:
Dynamic scale indicates a pre-
load that is to heavy.
A foreign object is stuck in the letter transport.
Check the letter transport / weighing area of the
dynamic scale for foreign objects (visual inspection).
Carefully remove any foreign object(s).
If the error occurs repeatedly: Contact FP after-
sales service.
Issue Possible cause and remedy
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