Problem Solving
476
Problem Solving
15
Unable to
communicate(g
eneral fax)
An error occurred with the
phone line.
Use a telephone near the machine
tocheck whether you can make a phone
call.If the phone call is disabled, the
problem is in the phone line, not in the
machine.
The machine is turned off. The machine cannot receive a fax when
turned off. Switch the main power and
power on.
No paper is set. Load paper in the machine to receive
faxes.
Paper is jammed. Follow the instructions displayed on the
control panel to remove the jammed
paper.
z
Refer to "Paper Jams" (P.612).
The machine is in the
System Administration
mode.
The machine cannot receive a fax in the
System Administration mode. Exit the
System Administration mode.
A machine password has
been set.
When a machine password has been set,
the machine accepts only data or polling
fax sent with the correct machine
password in F code.
The machine is in manual
receive mode.
Receive the fax manually, or set
[FaxReceiving Mode] to [Auto Receive].
z
Refer to "Fax Receiving Mode" (P.130).
The machine is in manual
send mode.
To use Fax information service, set the
reception mode to [Manual Send] on the
on-hook screen, enter an information
code, and press the <Start> button.
The document is
notcorrectly loaded on
thesender's machine.
Check with the sender.
z
Image quality may be affected by a
problem of the sender's machine, not just
by a problem of the machine.
Unable to
communicate
(IP fax (SIP))
The IP address is incorrect. Set a correct IP address, subnet mask, and
gateway address on the machine.
The correct IP address of a
SIP server is not set in the
machine.
Set a correct IP address of the SIP server
in the machine.
The specified SIP server in
a network is not active.
Consult your network administrator on
the SIP server condition.
Symptom Cause Remedy
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