Figure 280: Ticket Analysis
3. In the Analysis Information box, enter all relevant information about actions taken to
resolve the issue.
4. Click Apply.
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add
optional comments to the e-mail.
To enable the ETERNUS CS800 to send e-mail, you must specify an outgoing e-
mail server (see "Server" on page 300).
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Email at the bottom of the page.
The Email Ticket Information section displays at the bottom of the page (see "Email
Ticket Information" on page 440).
ETERNUS CS800 439
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