4-1
Chapter 4: Troubleshooting
4.1 Service Mode
To access the main service menu, turn on the unit and hold the Help and Alarm Silence keys until
you hear two tones (approximately 5 seconds) and release. To exit service mode, it is necessary to power
down the unit.
Note: If the unit will not boot up, the service mode can be accessed by setting control board dip switch
position one (1) to ON and turning on mains power. The default position of all 8 dip switch positions is
OFF.
Note: For versions of application software 1.0.9 and earlier, refer to Appendix D for instructions about
accessing and using service software.
4.1.1 Unit Information
From the service mode main menu, access the Unit Information screen by pressing the ? (help) key.
When finished, press the ? (help) key again to return to the previous menu.
4.1.2 Main Menu
The service mode main menu provides the following functions:
• Operation Settings
• Scale Calibration
•Date/Time
• Diagnostics
•Set Defaults
Use the UP/DOWN arrow keys to highlight menu choices and press the select key to display the desired
menu.
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