Chapter 4: Troubleshooting
PC Command Line Interface
4-18 Service Manual
4.2.4 Engineering Log Dump
1. Type Logs Help for detail on logs command.
SVC> help
The following output appears:
command: logs
arguments:
‘dump’ = retrieve log data via xmodem transfer
‘stats’ = print system log data info
function:
The ‘dump’ option is used to initiate an xmodem transfer of log and other system information
to a file on the connected computer which can then be sent to technical personnel for analysis
and troubleshooting and attached to trouble reports (i.e., iTrack) for information congruence.
The information displayed on the Unit Info screen of the service mode application and a
timestamp are also included in the log file transfer.
The ‘stats’ option simply lists information about the currently stored log data.
Note: When prompted for a filename prior to xmodem file transfer, please choose
a descriptive filename denoting the unit serial number and timestamp
(e.g., HDJM50187-12_31_08-13_45.logs).
usage: logs [arg]
2. Follow the instructions in Sec “4.2.1 Accessing the PC Command Line Interface” on page 4-13.
Note: Once started the logs utility allows little time to provide the path, select the appropriate
communication protocol and enter a file name. To add with this you will be selecting the path and
protocol in step 4. before starting the logs utility.
3. Before running the logs utility, left click Transfer > Receive on the Hyperterminal menu. The following
menu will appear:
4. Browse to the desired location e.g. “D:\Documents and Settings\User Name\Desktop”
5. Under “Use receiving protocol” select “Xmodem” and left click close.
Your selections will be retained.
6. At the SVC command prompt type “logs dump”
SVC> logs dump
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