10515-0372-4200, Rev. R
96
SCREEN TEXT REASON RESOLUTION
Install Operations
INSTALL NOT
ALLOWED
Error during install process.
Transfer the file again and
reattempt install. Contact Harris if
problem persists.
EXTRACTION FAILED Extraction of compressed file failed.
Transfer file again and reattempt
install. Contact Harris if problem
persists.
REMOVE FAILED Removal of existing software failed.
Attempt to install again and
contact Harris if problem persists.
Mission Plan In
Progress Screen
PLAN FAILED Mission plan activation failed.
Use RPM to ensure plan validity.
Contact Harris if failures persist.
Security Menu
ZEROIZE FAILED DSP could not zeroize.
DSP problem — power cycle the
radio and contact Harris if
problem persists.
NO KEYS TO ZEROIZE Key database empty. Nothing to zeroize.
Utilities Menu
INCORRECT
PASSWORD
Maintenance password invalid.
Enter a valid maintenance
password.
Channel Info Screen
INCORRECT
PASSWORD
Channel edit password invalid.
Enter valid channel edit
password.
8.2 OTAR ERRORS/INFORMATION
WORKAROUNDS:
1. Zeroize.
2. Load proper KEK from the Motorola KVL or Harris Key Loader.
IF RADIO INDICATES:
1. INVALID KEYSTORE ZEROIZE NEEDED:
This occurs if the radio’s keys were loaded by the Harris Key Loader followed by an attempt to load
UKEKs with the Key Loader or keys with the Motorola KVL. Fix by performing workaround 1,
followed by 2.
2. NO UKEK – Displayed during a zeroize performed from the radio or a zeroize initiated from the
KMF.
- Fix by performing workaround 2.
3. Zeroize Complete – KMF has zeroized the radio.
- Fix by performing workaround 2.
4. Disabled OTAR Icon (red slash) – OTAR is disabled while in scan, talkaround, emergency, and
monitor.
- Fix by disabling these features. Icon will be corrected (no red slash).
5. Gray OTAR Icon (no red slash) – OTAR has not registered with tower (Conventional or Trunked
system).
- Fix by verifying proper frequencies.
- If the radio is turned to the OTAR channel out of range of a conventional tower, and then comes
in range after 3 minutes, fix by issuing an OTAR. Rekey, leaving and re-enter the OTAR channel.
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