HIKVISION iDS-9000HQHI-M8/S Series - Reset Password by Reserved Email

2.
On the password reset type interface, select Verify by Hik-Connect.
3.
Log in to Hik-Connect app with the account that has bound with your device.
4.
Use Hik-Connect to scan the QR code. Thereaer, you will have a vericaon code from Hik-
Connect.
5.
Enter the vericaon code.
6.
Click OK.
11.4.4 Reset Password by Reserved Email
Before You Start
Ensure you have congured the reserved email when you are acvang the device or eding the
admin user account. (Refer to
Congure Reserved Email )
Steps
1.
On the user login interface, click Forgot Password.
2.
On the password reset type interface, select Verify by Reserved Email.
3.
Click OK.
4.
Click Next if you accept the legal disclaimer. You can use a smartphone to scan the QR code and
read the legal disclaimer.
5.
Obtain the
vericaon code. There are two ways to get the vericaon code.
-
Use Hik-Connect app to scan the QR code.
-
Send the QR code to email server.
a. Insert a USB
ash drive to your device.
b. Click Export to export the QR code to USB ash drive.
c. Email the QR code to
pw_recovery@hikvision.com as aachment.
6.
Check your reserved email, and you will receive a vericaon code within 5 minutes.
7.
Enter the
vericaon code.
8.
Click OK to set the new password.
Digital Video Recorder User Manual
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