HIKVISION iDS-9000HQHI-M8/S Series - How to Confirm the Video Recorder Is Using H.265 to Record Video; Why Is the Timeline at Playback Not Constant; Why Is the Video Recorder Notifying the Network Is Unreachable When a Network Camera Is Being Added

Soluon
1. Ensure connectors are connected rmly.
2. Go to System → General . Ensure the output standard is correct.
3. Ensure the distance between analog camera and video recorder has not exceeded the limit.
4. Ensure the cable is not damaged.
5. Try other BNC connectors if they are working normally.
13.5.6 How to conrm the video recorder is using H.265 to record video?
Soluon
Check if the encoding type at live view toolbar is H.265.
13.5.7 Why is the
meline at playback not constant?
Reason
1. When the video recorder is using event recording, it only records video when event occurs.
Hence the video may not be connuous.
2. Excepon occurs, such as the device oine, HDD error, record excepon, network camera
oine, etc.
Soluon
1. Ensure the recording type is connuous recording.
2. Go to Maintenance → Log
Informaon . Search the log le during the video me period. See if
there are unexpected events, such as HDD error, record excepon, etc.
13.5.8 Why is the video recorder
nofying the network is unreachable when a
network camera is being added?
Reason
1. The IP address or port of network camera is incorrect.
2. The network between video recorder and camera is disconnected.
Soluon
1. Go to Camera → Camera → IP Camera . Click of the selected camera, and edit its IP address
and port. Ensure the video recorder and camera is using the same port.
2. Go to Maintenance → Network → Detecon . Enter the IP address of network camera in
Desnaon Address, and click Test to see if the network is reachable.
Digital Video Recorder User Manual
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