Viewing the test log results and transferring the DSA collection
This information provides instructions for viewing the test log results and
transferring the DSA collection.
To view the test log for the results when the tests are completed, click the Success
link in the Status column, if you are running the DSA graphical user interface, or
type :x to exit the Execute Tests menu, if you are running the DSA interactive
menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the
DSA interactive menu.
v If you are running the DSA graphical user interface (GUI), click the Success link
in the Status column.
v If you are running the DSA interactive menu (CLI), type :x to exit the Execute
Tests menu; then, select completed tests to view the results.
You can also send the DSA error log to IBM support to aid in diagnosing the
server problems.
Automated service request (call home)
This information describes the Automated service request (call home) feature.
IBM provides tools that can automatically collect and send data or call IBM
Support when an error is detected. These tools can help IBM Support speed up the
process of diagnosing problems. The following sections provide information about
the call home tools.
IBM Electronic Service Agent
This information describes the IBM Electronic Service Agent feature to collect data.
IBM Electronic Service Agent monitors, tracks, and captures system hardware
errors and hardware and software inventory information, and reports serviceable
problems directly to IBM Support. You can also choose to collect data manually. It
uses minimal system resources, and can be downloaded from the IBM website. For
more information and to download IBM Electronic Service Agent, go to
http://www.ibm.com/support/entry/portal/Open_service_request.
IMM first failure data capture (FFDC) feature
Use the information for instructions on how to use the first failure data capture to
collect the log data for system hardware errors into a file.
The integrated management module (IMM) provides a first failure data capture
(FFDC) feature that you can use to collect the log data for system hardware errors
into a file, which you can send to IBM Support for problem determination
assistance. The following sections provide information about how to use this IMM
feature to generate and download the FFDC log data file. For more information on
the FFDC data download commands, see the Integrated Management Module II
User’s Guide at http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=MIGR-5089484.
188 System x3750 M4 Types 8722 and 8733: Installation and Service Guide
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