Software problems
This information provides steps for solving software problems.
Table 39. Symptoms and actions for software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing, System x3750 M4 Types 8722 and 8733,” on page 215 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained
service technician.
Symptom Action
You suspect a software
problem.
1. Make sure that the following conditions are met:
v The server has the minimum amount of memory that is needed to run the
software. For memory requirements, see the information that is provided
with the software.
v The operating system is on the ServerProven list (see http://www.ibm.com/
systems/info/x86servers/serverproven/compat/us/) and supported by
your hardware.
v If you have just installed an adapter, make sure that the correct device
driver for that adapter is installed on the server.
v The software is designed to run on the server and the operating system that
is installed on the server.
v Other software that is installed on the server runs correctly.
v The software can be installed on another server (running the same level of
operating system) and works correctly.
2. If you receive any error messages when you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Check the operating system logs for any events related to your software and
attempt to resolve them.
4. Contact your software provider for additional problem resolution.
Chapter 4. Troubleshooting 205
To Next Page
Loading...
Need help?
General