Return Equipment for Service
13-2 CUSA EXcel Ultrasonic Surgical Aspirator System Service Manual
Return Equipment for Service
Before you return CUSA equipment, call your Integra representative for help. If
the representative tells you to send the equipment to Integra, first obtain a Return
Authorization Number. Then clean the equipment and ship it to Integra for
service.
Obtaining a Return Authorization Number
Call Integra Customer Service for your area (refer to “Integra Service Centers” in
this section) to obtain a Return Authorization Number. Have the following
information ready when you call:
• Hospital/clinic name/customer number
• Technician’s name
• Telephone number
• Department/address, city, state, and zip code
• Model number
• Serial number
• Description of the problem
• Type of repair to be done.
Clearly mark the Return Authorization Number on the device and package before
shipping to the service center. Attach a tag with this same information to the
equipment when you ship it for service.
Returning the Console
It is very important that you use the proper materials—original packaging
materials, if possible—and the proper packing procedures to ship the console. If,
in Integra’s judgement, you fail to use the proper packing procedures or if you use
improper packaging materials to return the console, you may void the warranty on
this system.
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