Juniper SRX1600 - Contacting Customer Support and Returning the Chassis or Components; How to Return a Hardware Component to Juniper Networks

Contacng Customer Support and Returning the
Chassis or Components
SUMMARY
If you need to return a hardware component to
Juniper Networks, Inc., you need a Return Material
Authorizaon (RMA) number and the equipment
serial number. Contact the Juniper Networks
Technical Assistance Center (JTAC) to generate an
RMA number. You may also need to locate the
chassis or component details using the CLI or by
referring to equipment labels. You then pack and ship
the component.
IN THIS SECTION
How to Return a Hardware Component to
Juniper Networks | 85
Locate the Chassis Serial Number ID
Label | 86
Contact Customer Support to Obtain Return
Material Authorizaon | 87
Guidelines for Packing and Shipping Hardware
Components | 88
How to Return a Hardware Component to Juniper Networks
If a hardware component fails, contact Juniper Networks to obtain an RMA number. We use this number
to track the returned material at the factory and to return the repaired or new components to you, as
needed.
NOTE: Do not return any component to Juniper Networks unless you have rst obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA
number. Refused shipments are returned to you by collect freight.
For more informaon about return and repair policies, see the Support page at hps://
support.juniper.net/support/.
For product problems or technical support issues, contact JTAC in one of the following ways:
• On the Web—Go to hps://www.juniper.net/support/ and use the Case Manager link to open a
support case.
• By telephone:
• From the U.S. and Canada: 1-888-314-JTAC (5822)
85