Juniper SRX1600 - Guidelines for Packing and Shipping Hardware Components

NOTE: For internaonal or direct-dial opons in countries without toll-free numbers, see hps://
support.juniper.net/support/.
If you contact JTAC by telephone:
• To report a new incident, press the star (*) key to be routed to the next available support engineer.
• To enquire about an exisng case, enter your 12-digit service request number followed by the pound
(#) key.
The support representave validates your request and issues an RMA number for return of the
component.
Guidelines for Packing and Shipping Hardware Components
To pack and ship individual components:
1. When you return the chassis or components, make sure to adequately protect them with packing
materials. Pack them properly to prevent the pieces from moving around the carton.
2. Use the original shipping materials, if they are available.
3. Place the individual components in anstac bags.
4. Write the RMA number on the exterior of the box to ensure proper tracking.
5. Ship the package.
NOTE: Remove the power supply units (PSUs) before packing the device.
CAUTION: Avoid stacking any of the hardware components.
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