Juniper SRX1600 - Contact Customer Support to Obtain Return Material Authorization

Figure 46: Locaon of the Serial Number Label
Contact Customer Support to Obtain Return Material Authorizaon
If you are returning a device or hardware component to Juniper Networks for repair or replacement,
obtain an RMA number from JTAC.
Aer locang the serial number of the device or component you want to return, open a service request
with JTAC.
Before you request an RMA from JTAC, be prepared to provide the following informaon:
• Your exisng service request number, if you have one
• Serial number of the component
• Your name, organizaon name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of acvity you were performing on the device when the problem occurred
• Conguraon data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Case Manager: hps://support.juniper.net/support/
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA and Canada
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