Kyocera ECOSYS MA4500x

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Troubleshooting > Troubleshooting

Cassettes 1 to 5

Procedures for handling a paper jam in Cassettes 1 to 5 are all the same. This section explains procedures using

Cassette 1 as an example.

Main Page

Table of Contents3
Machine Features10
Optimize Your Office Workflow10
Save Energy and Cost12
Create Attractive Documents13
Strengthen Security13
Use Functions more Efficiently15
Color and Image Quality Functions17
Basic Color Modes17
Adjusting Image Quality and Color18
Guides Provided with the Machine19
About the Operation Guide (this Guide)21
Structure of the Guide21
Conventions Used in this Guide22
Menu Map25
Legal and Safety Information36
Notice37
Safety Conventions in this Guide37
Environment38
Precautions for Use39
Laser Safety (Europe)40
Safety of Laser Beam (Usa)41
Safety Instructions Regarding the Disconnection of Power42
Compliance and Conformity42
Other Precautions (for Users in California, the United States)44
Legal Restriction on Copying/Scanning44
En Iso 777944
Ek1-Itb 200044
Wireless Connection (Mexico Only)44
Security Precautions When Using Wireless LAN (if Equipped)45
Limited Use of this Product (if Equipped)46
Legal Information47
Energy Saving Control Function49
Automatic 2-Sided Print Function49
Resource Saving - Paper49
Environmental Benefits of "Power Management49
Installing and Setting up the Machine50
Part Names51
Machine Exterior51
Connectors/Interior53
With Optional Equipments Attached56
Connecting the Machine and Other Devices57
Connecting Cables58
Connecting LAN Cable58
Connecting USB Cable59
Connecting the Power Cable59
Power On/Off60
Power on60
Power off60
Using the Operation Panel61
Operation Panel Keys61
Operation Method62
Display for Originals and Paper63
Help Screen63
Login/Logout64
Login64
Logout65
Default Settings of the Machine66
Setting Date and Time66
Network Setup67
Configuring the Wired Network67
Configuring the Wireless Network69
Setting Wi-Fi Direct75
Energy Saver Function77
Low Power Mode77
Sleep77
Auto Sleep78
Sleep Rules (Models for Europe)78
Sleep Level (Energy Saver and Quick Recovery) (Models Except for Europe)78
Weekly Timer Settings78
Power off Rule (Models for Europe)78
Installing Software79
Published Software (Windows)79
Installing Software in Windows80
Uninstalling the Software86
Installing Software in Mac Computer87
Setting TWAIN Driver91
Setting WIA Driver93
Checking the Counter94
Additional Preparations for the Administrator95
Administrator Privileges Overview95
Log in as Machine Administrator or Administrator95
Sending Documents to a PC96
Strengthening the Security96
Command Center RX98
Accessing Command Center RX99
Changing Security Settings100
Changing Device Information101
E-Mail Settings102
Registering Destinations105
Creating a New Custom Box106
Printing a Document Stored in a Custom Box107
Transferring Data from Our Other Products109
Migrating the Address Book109
Preparation before Use115
Loading Paper116
Precaution for Loading Paper117
Loading in the Cassettes118
Loading Paper in the Multi Purpose Tray122
Specifying Paper Size and Media Type126
Paper Stopper128
Preparation for Sending a Document to a Shared Folder in a PC129
Making a Note of the Computer Name and Full Computer Name129
Making a Note of the User Name and Domain Name130
Creating a Shared Folder, Making a Note of a Shared Folder131
Configuring Windows Firewall135
Scan to Folder Setup Tool for SMB140
Registering Destinations in the Address Book145
Adding a Destination (Address Book)145
Adding a Destination on One Touch Key (One Touch Key)152
Printing from PC154
Printer Driver Print Settings Screen155
Printer Driver Help157
Changing the Default Printer Driver Settings (Windows 10)157
Printing from PC158
Printing on Non-Standard Sized Paper160
Printing with Universal Print163
Banner Printing166
Canceling Printing from a Computer169
Printing from the Handheld Device170
Printing by Airprint170
Printing by Mopria170
Printing with Wi-Fi Direct170
Printing Data Saved on the Printer171
Specifying the Job Box from a Computer and Storing the Job171
Printing Documents from Private Print Box172
Deleting the Documents Stored in the Private Print Box173
Printing Document from Stored Job Box174
Deleting the Documents Stored in the Stored Job Box175
Printing Document from Quick Copy Box176
Deleting the Documents Stored in the Quick Copy Box177
Printing Document from Proof and Hold Box178
Deleting the Documents Stored in the Proof and Hold Box179
Printing Document from PIN Print Box180
Deleting the Documents Stored in the PIN Print Box181
Printing Document from the Universal Print Box182
Deleting the Documents Stored in the Universal Print Box184
Status Monitor185
Accessing the Status Monitor185
Exiting the Status Monitor185
Status Monitor Display185
Operation on the Machine189
Loading Originals190
Placing Originals on the Platen190
Loading Originals in the Document Processor191
Program193
Registering Programs193
Confirming the Registered Program194
Recalling Program194
Overwriting Program195
Deleting Program195
Select Key Settings196
Copying197
Basic Operation197
Canceling Jobs199
Basic Scanning (Sending)200
Sending Document Via E-Mail201
Sending Document to Desired Shared Folder on a Computer (Scan to PC)203
Sending Document to Folder on an FTP Server (Scan to FTP)205
Scanning Using TWAIN or WIA207
Scanning Document Stored in a Custom Box208
Useful Sending Method209
WSD Scan210
Install the Driver (for Windows 10)210
Install the Driver (for Windows 8.1, Microsoft Windows Server 2012)210
Executing WSD Scan211
Sending to Different Types of Destinations (Multi Sending)212
Sending Documents to E-Mail Address of Logged in User (to Myself)213
Using Fax Server to Send a Fax (Fax Server Transmission)214
Canceling Sending Jobs216
Handling Destination217
Specifying Destination217
Choosing from the Address Book217
Choosing from the One Touch Key218
Checking and Editing Destinations219
Confirmation Screen of Destinations220
Recall220
How to Use the FAX Function221
Using Document Boxes222
What Is Custom Box222
What Is Job Box222
What Is USB Drive Box223
What Is a Sub Address Box/Polling Box223
Creating a New Custom Box224
Editing Custom Box226
Deleting Custom Box226
Storing Documents226
Printing Document in a Custom Box227
Moving Documents in Custom Box228
Deleting Documents in Custom Box229
Using Removable USB Drive230
Printing Documents Stored in Removable USB Drive230
Saving Documents to USB Drive (Scan to USB)232
Check the USB Drive Information233
Removing USB Drive234
Using Various Functions235
Functions Available on the Machine236
Copy237
Send238
Custom Box (Printing)240
Removable Memory (Store File, Printing Documents)241
Functions243
ID Card Copy243
Original Size243
Paper Selection244
Orig. Orientation (Original Orientation)245
Mixed Size Orig. (Mixed Size Originals)246
Collate246
Density246
Original Image247
Ecoprint247
Color Selection248
Sharpness248
Contrast249
Background Density249
Prevent Bleed-T (Prevent Bleed-Thru)250
Zoom250
Combine252
Duplex254
Continuous Scan256
Job Finish Notice256
File Name Entry256
Print Override257
Quiet Mode257
Skip Blank Page257
Emailencryptedtx258
Digitalsignature258
Duplex (2-Sided Original)259
Sending Size260
File Format261
PDF Electronic Signature265
File Separation267
Scan Resolution267
Subject/Body267
FTP Encrypted TX268
Del. after Print (Delete after Printed)268
Storing Size269
Long Original269
Encrypted PDF270
JPEG/TIFF Print270
XPS Fitto Page270
Status/Job Cancel271
Checking Job Status272
Checking Job History278
Sending the Log History282
Job Operation283
Pause and Resumption of Jobs283
Canceling of Jobs283
Device/Communication284
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)286
Setup and Registration (System Menu)287
System Menu288
System Menu Settings289
Report291
System/Network294
User/Job Account313
User Property313
Common Settings314
Copy329
Printer330
Send332
Fax333
Document Box334
Application335
Edit Destination335
Adjust/Maint336
User Authentication and Accounting (User Login, Job Accounting)338
Overview of User Login Administration339
Enabling User Login Administration340
Setting User Login Administration342
Authentication Security342
Password Policy Settings343
Adding a User (Local User List)344
Changing User Properties347
Delete a User348
Managing the Users that Print on this Machine from a PC349
Managing the Users to Scan Using TWAIN350
Managing the Users to Scan Using WIA351
Managing Users that Send Faxes from a PC352
Local Authoriz. (Local Authorization)353
Configure Network User Rights354
Group Auth. (Group Authorization Settings)355
Guest Authorization Set356
NW User Property (Obtain Network User Property)358
ID Card Settings359
PIN Login Settings360
Using User Login Administration361
Login/Logout361
Overview of Job Accounting362
Enabling Job Accounting364
Job Accounting Access364
Job Accounting (Local)365
Adding an Account365
Restricting the Use of the Machine366
Editing an Account367
Deleting an Account368
Job Accounting for Printing369
Job Accounting for Scan Using TWAIN370
Job Accounting for Scan Using WIA371
Managing FAX Jobs Transmitted from a PC372
Configuring Job Accounting373
Default Counter Limit373
Counting the Number of Pages Printed374
Counting the Number of Pages for All Accounts375
Counting the Number of Pages for each Account375
Print Accounting Report376
Using Job Accounting377
Login/Logout377
Apply Limit378
Copier/Printer Count378
Unknown User Settings379
Unknown ID Job379
Registering Information for a User Whose ID Is Unknown380
Troubleshooting381
Regular Maintenance382
Cleaning382
Toner Container Replacement385
Waste Toner Box Replacement389
Troubleshooting391
Solving Malfunctions391
Machine Operation Trouble391
Printed Image Trouble396
Remote Operation399
Responding to Messages401
Clearing Paper Jams412
Appendix421
Optional Equipment422
Overview of Optional Equipment422
Optional Applications428
Character Entry Method430
Using the Keys430
Selecting Type of Characters431
Characters that Can be Entered Using the Numeric Keys431
Entering Symbols432
Entering Characters432
Entering Using the Character Selection Screen434
Paper435
Basic Paper Specifications435
Choosing the Appropriate Paper436
Special Paper439
Specifications443
Machine443
Copy Functions445
Printer Functions445
Scanner Functions446
Document Processor446
Paper Feeder (500-Sheet) (Option)447
Back up Data448
Data Backup Using KYOCERA Net Viewer448
Data Backup Using Command Center RX448
Glossary449
Index454

Kyocera ECOSYS MA4500x

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