Kyocera ECOSYS MA4500x

10-21
Troubleshooting > Troubleshooting
Responding to Messages
If the message display or the computer displays any of these messages, follow the corresponding procedure.
A
B
C
NOTE
When contacting us, the serial number will be necessary. To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Message Checkpoints Corrective Actions
Reference
Page
Account error. ― Failed to specify Job Accounting
when processing the job
externally. The job is canceled.
Select [OK].
—
Add toner. ― Replace the toner container to our
specified toner container.
page 10-5
Message Checkpoints Corrective Actions
Reference
Page
Box is not found.
Job is canceled.
― The specified box cannot be found.
Job is canceled. Select [OK].
—
Box limit exceeded. Job
is canceled.
*1
*1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For
details on Auto Error Clear, refer to the following:
Auto Err. Clear (page 8-36)
Is [OK] displayed on the screen? The specified box is full, and no
further storage is available; Job is
canceled. Select [OK] . Try to
perform the job again after
printing or deleting data from the
box.
—
Message Checkpoints Corrective Actions
Reference
Page
Cannot connect to
Authentication Server
Check the connection
with the server.
— Check the connection status with
the server.
—
Cannot connect to
Authentication Server
Check the domain
name.
— Check the domain name. page 9-2
Cannot connect to
Authentication Server
Check the host name.
— Check the host name. page 8-8