MERLIN LEGEND Communications System Release 6.1
System Programming Guide
555-661-111
Issue 1
August 1998
Programming Procedures
Page 3-379QCC Optional Features
3
QCC Operator to Receive Call Types 3
Use this procedure to specify which QCC operators receive the following types of
calls:
■ Dial 0 calls (internal calls to the system operator)
■ DID calls to invalid destinations (unassigned extension numbers)
■ Calls to the Listed Directory Number (extension for the QCC queue)
■ Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
■ Group Coverage calls
■ Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTES:
1. If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls,
and calls to unassigned DID numbers), program the Message Center
option before you assign the operator to receive call types.
2. This procedure does not include use of the menu options
)ROORZ)UZG
or
4&&([W. These two options are used to assign queue priorities and
are not associated with individual QCC operators. “Call Type Queue
Priority Level” on page 3–384.
3. This procedure does not include programming the operator position to
receive calls on individual lines or trunks. See “QCC Operator to
Receive Call Types” on page 3–379.
4. Programming an operator position to receive DID calls to invalid
destinations does not cause the calls to ring into the QCC queue unless
you program such calls to be sent to a backup extension. “Invalid
Destination” on page 3–181. When no operator is assigned to receive
the call types, the call does not ring into the QCC queue, and the caller
hears an error tone.
5. If a trunk assigned to ring into the QCC queue is to be assigned shared
remote access, assign that trunk remote access before performing this
procedure. “Remote Access Features” on page 3–502
.
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