Mack M359 - Default Chapter; Questions and Complaints

Service and Assistance
Mack® OneCall™
The OneCall
™
customer support system is a toll-free
nationwide hotline that operates 24 hours a day, seven days a
week, including holidays.
If you break down on the road, simply call 1-800-866-1177.
There is a staff of trained, experienced technicians ready to
help. They can help troubleshoot a problem, arrange roadside
assistance or towing to the nearest Mack dealership.
OneCall
™
provides personalized service. Your personal
representative can resolve your situation quickly and to your
satisfaction and handle any additional follow-up calls.
OneCall
™
technicians can also help you plan ahead to keep
your operation running efciently. They can schedule routine
maintenance and lubrication service or locate the nearest
Mack dealership.
Questions and Complaints
Your satisfaction is our most important concern.
If questions or complaints arise, rst discuss the matter with
the service manager at the Mack facility involved. If you are not
satised with the service managers response, contact the
branch manager, principal or general manager of the
distributorship. If assistance is required at a service dealer,
contact the owner of the establishment.
If for any reason you need further assistance after dealing with
the personnel at a Mack subsidiary or distributor, contact the
regional service manager. The regional service manager has
the responsibility and authority to recommend action and (with
the aid of relevant district service personnel) make every effort
to conduct a fair review of the situation.
Addresses
The address, telephone and fax numbers of the Mack Trucks
regional ofces are:
United States
Northeast Region – 2402 Lehigh Parkway South, Allentown, PA
18103
TEL: (610) 351-8770,
FAX: (610) 351-8737
Southeast Region – 2077 Convention Center Concourse,
College Park, GA 30337
TEL: (404) 766-5515,
FAX: (404) 766-4710
Central Region – 900 South Frontage Rd., Suite 100,
Woodridge, IL 60517,
TEL: (630) 910-3330,
FAX: (630) 910-3331
Southwest Region – 7 Village Circle, Suite 340, Dallas, TX
76262
TEL: (817) 541-3602
West Region – 1263 West Maya Way, Peroia, AZ 85383
TEL: (949) 636-0473,
FAX: (817) 541-3610
Canada
Executive Ofce – Mack Canada, Inc., 2100 Derry Road West,
Suite 410, Mississauga, ON L5N 0B3
TEL: (289) 998-0070,
FAX: (289) 998-0065
Australia
Executive Ofce -20 Westgate St., Wacol 4076, Mail: P.O. Box
4047,
Mt Ommaney, QLD 4074, Australia,
TEL: 61-7-3718-3500,