Root NIBPT Chapter 14: Troubleshooting
www.masimo.com 130 Masimo
Symptom Possible Cause Correction
Iris screen does not
display connection
status for standalone
devices.
Connection error.
If the problem persists, refer to instructions
for use or operator's manual for the
connected standalone devices or Iris section
of the instructions for use or operator’s
manual for the appropriate version of Patient
SafetyNet.
Root has a continuous
speaker tone.
Internal failure.
To silence an alarm, press the Power Button
for eight (8) seconds. If alarm continues to
sound, Power Off Root. Root requires service.
See Return Procedure on page 160.
Power Button does
not respond when
pressed.
Power Button may
need to be pressed
for a longer time.
To Power On when turned off or in Sleep
Mode, press Power Button for two (2)
seconds.
To Power Off when turned on or in Sleep
Mode, press the Power Button for eight (8)
seconds.
Internal failure.
Root requires service. See Return Procedure
on page 160.
Home Button does
not work when
pressed.
Internal failure.
Root requires service. See Return Procedure
on page 160.
Battery does not
charge.
AC power cable may
be disconnected.
Unplug and replug AC power cable.
Root Charging
Indicator illuminates
red.
Internal failure.
Root requires service. See Return Procedure
on page 160.
Nurse Call does not
communicate.
Connection error.
Unplug and replug Nurse Call connector. See
Nurse Call Setting Connections on page 159.
EMR Push icon does
not appear in Action
Bar.
Wi-Fi is not enabled.
Root is not
connected to Patient
SafetyNet.
Ensure Wi-Fi is enable. See Wi-Fi on page 66
If EMR Push icon does not appear, see
Masimo Technical Services on page
160.
Parameter does not
appear in EMR Push
screen.
Parameter is not
configured for EMR
Push on Patient
SafetyNet.
See Masimo Technical Services on page 160.
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