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NTRODUCTION
CHAPTER 2 SYSTEM OVERVIEW
System Overview
This chapter provides a brief overview of the Mitel Small and Medium Business Controller (SMBC) loaded
with the MiVoice Office 400 application software describing the installation versions, the positioning within
the MiVoice Office 400 series and the networking possibilities. It also features the system phones, the
applications and the application interfaces. If you are setting up an communication system for the first
time, it may be useful to set up a test system step by step on site. At the end of the chapter you find a
useful getting started guide for this purpose.
Introduction
MiVoice Office 400 is a family of IP-based communications servers for professional use in companies and
organizations operating as small and medium-sized businesses in all industries. The family consists of
four systems with different expansion capacities. The systems can be expanded using cards, modules
and licenses, and adapted to the specific requirements of companies.
The family covers the growing demand for solutions in the area of unified communications, multimedia
and enhanced mobile services. It is an open system that supports global standards and is therefore easily
integrated into any existing infrastructure.
With its wide range of networking capabilities the system is particularly well suited for companies that
operate in several locations. Coverage can even be extended to the smallest branch offices at low cost.
MiVoice Office 400 communication systems handle “Voice over IP” technology with all its benefits. What’s
more, the systems operate just as easily with traditional digital or analogue phones and public networks.
With the integrated Media Gateways any hybrid forms of an IP-based and digital or analogue communi-
cation environment are also possible. This enables customers to make the switch from traditional tele-
phony to IP-based multimedia communication either in just one step or, gradually, in several stages.
Communication server
The Mitel SMB Controller, loaded with the MiVoice Office 400 application software, is a communication
server in the middle end of the MiVoice Office 400 family in terms of system capacity and expansion possi-
bilities. However all MiVoice Office 400 communication servers are equipped with the same system soft-
ware and offer the full scope of performance.
All the connections and control elements are accessible from the front. The display elements are arranged
so that they remain visible whatever the installation position.
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