Motorola MC65 - Cables; Magnetic Stripe Reader

11 - 10 MC65 User Guide
Cables
Magnetic Stripe Reader
Table 11-7 Troubleshooting the Cables
Symptom Possible Cause Action
MC65 battery is not
charging.
MC65 was
disconnected from
AC power too soon.
Connect the power cable correctly. Confirm main battery is charging
under Tap Status Bar > . The 3600 mAh battery fully charges in
less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC65 is not fully
attached to power.
Detach and re-attach the power cable to the MC65, ensuring it is
firmly connected.
During data
communication, no data
transmits, or transmitted
data was incomplete.
Cable was
disconnected from
MC65 during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or configured
properly.
Perform setup as described in the MC65 Integrator Guide.
Table 11-8 Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read card. MSR removed from
MC65 during card
swipe.
Reattach MSR to MC65 and reswipe the card.
Faulty magnetic stripe
on card.
See the system administrator.
MSR application is
not installed or
configured properly.
Ensure the MSR application is installed on the MC65.
Ensure the MSR application is configured correctly.
MC65 battery is not
charging.
MC65 was removed
from MSR or MSR
was unplugged from
AC power too soon.
Ensure MSR is receiving power. Ensure MC65 is attached correctly.
Confirm main battery is charging under Start > Settings > System >
Power. The 3600 mAh battery fully charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC65 is not fully
attached to the MSR.
Detach and re-attach the MSR to the MC65, ensuring it is firmly
connected.