VJ-1624/1624W OPERATION MANUAL 7 Troubleshooting
7-3
7.1.2 Cannot print at all
(1) Does not work at all after power activation
(2) Does not work after loading the media
(3) When data is sent from the computer, an error occurs at the printer and
nothing is printed
No. Possible cause Remedy Reference
1 Is Power cord set connected to the plug? Connect Power cord set.
3.1 Power cord
set connection
2 Does the AC power supply provide the
specified voltage?
Connect the cable to another outlet.
3.1 Power cord
set connection
3 Is Front cover open or Media loading lever
raised?
Close Front cover.
Lower Media loading lever.
3.4 Loading
media
4 Is Maintenance cover open? Close Maintenance cover.
6.2.4 Cleaning
Cleaning wiper
6.2.5 Cleaning
the circumference of
Print head
No. Possible cause Remedy Reference
1 Is Front cover open or Media loading lever
raised?
Close Front cover.
Lower Media loading lever.
3.4 Loading
media
2 Is Maintenance cover open? Close Maintenance cover.
6.2.4 Cleaning
Cleaning wiper
6.2.5 Cleaning
the circumference of
Print head
3 Is the media loaded at an angle? Load the media straight.
3.4 Loading
media
4 Is Ink cartridge inserted? Insert Ink cartridge.
6.1.1 Replacing
Ink cartridges
5 Are you using the recommended media? Use the recommended media.
4.2.1 Media type
6 Is the printer being used in an environment
other than the one specified, such as in direct
sunlight?
Only use the printer in an environment that is
specified for use.
Installation
manual
No. Possible cause Remedy Reference
1 Is the type of printer selected correctly at the
computer?
Check that the printer type settings on the
computer side and printer side are the same.
3.7 Connecting
the printer to PC
2 Are the interface requirements and command
mode the same on the computer side and
printer side?
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