xii
Firmware Flashing Procedure...............................................................................5-98
RealScan Flash Drive Support ...................................................................................5-101
NCR RealScan Flash Drive Prep Application ...................................................5-101
Flash Drive Prep Application Installation ....................................................5-101
RealScan Flash Drive Prep Application Functions ..........................................5-105
Diagnostic Download or Memory Dump .....................................................5-105
Parameters Upload...........................................................................................5-108
Parameters Download .....................................................................................5-111
Firmware Upload .............................................................................................5-114
Firmware Download........................................................................................5-117
Reset Tallies.......................................................................................................5-120
Scanner Cloning................................................................................................5-123
File Viewer.........................................................................................................5-128
Chapter 6: Troubleshooting
RealScan 74 Diagnostics and Troubleshooting ...........................................................6-2
Scale Diagnostics.......................................................................................................6-2
Scale Troubleshooting Codes ..................................................................................6-3
Scanner Diagnostic Codes .......................................................................................6-4
Isolating Sensormatic® Problems .................................................................................6-5
Appendix A: NCR Scanner Programming Tags
Appendix B: Additional Diagnostic Functions
Scale.................................................................................................................................. B-1
Scanner Service Diagnostics.......................................................................................... B-1
Appendix C: Obtaining Information Products
Appendix D: Technical Support
Appendix E: User Feedback