Confidential and proprietary information of NCRCorporation.
Unauthorized use, reproduction and/or distribution is strictly prohibited.
7
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging that is related to
a missing, wrong or defective unit or item, simply provide NCR with a detailed description
of the issue and the item will be replaced free of charge.
Note
Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
To contact NCR, do any of the following:
A. Send an email message to CustomerSat.Retail@ncr.com with the following details:
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NCR Sales Order # (Sales Order # are located on the box)
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Date of Product Installation
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Product Model #
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Unit Serial #
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NCR part # of defective/missing/wrong component
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Description of Failure (please be specific. For example: “display will not
power on”)
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Customer/Requestor’s contact name, phone number and/or e-mail address
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Address to ship replacement part(s)
B. Call or leave a voice message at:
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1-800-528-8658 (USA)
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+1-770-623-7400 (International)
Note
When leaving a message, please provide a phone number and/or an email
address so NCR can contact you if additional details are needed.
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