Confidential and proprietary information of NCRCorporation.
Unauthorized use, reproduction and/or distribution is strictly prohibited.
9
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
l
Class/Model number of the defective equipment
l
Serial Number of the defective equipment
l
Equipment location in the store
l
Description of the problem, including any system error codes, error condition, or
guidance to the area of failure
The NCR Agent will provide you with a work order number, which serves as your Return
Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.
Note
A work order must be opened for each device that is shipped for repair.
Note
Transport the product in its original packaging to prevent impact damages.
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