Voice Mail Overflow
IntraMail for Aspire System Guide Chapter 2: Features ◆ 177
2
Voice Mail Overflow
Description
The telephone system can automatically reroute unanswered outside calls to the IntraMail Automated Atten-
dant. Voice Mail Overflow ensures that IntraMail will pick up calls that don’t go through. This allows callers
to leave a message rather than having to call back later. Voice Mail can be the overflow destination for the
following types of calls:
■ Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension’s mailbox if not answered.
■ Incoming Ring Groups
A trunk ringing an extension’s line keys can overflow to the IntraMail Automated Attendant.
■ Department Calling Groups
A call to a Department Group master (pilot) number can overflow to IntraMail if unanswered. The over-
flow destination is the Master Mailbox assigned to the Department Group. The Master Mailbox can be a:
- Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is unanswered.
- Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call is unanswered.
The Announcement Mailbox can then hang up or provide additional dialing options.
- Subscriber Mailbox
The Department Group caller can leave a message in the groups master mailbox. A Member of the
group can then retrieve the message later on.
The call into the Department Group can be one of the following:
- A Direct Inward Line to the Department Group master (pilot) number.
- A Screened Transfer from the IntraMail Automated Attendant to the Department Group master
(pilot) number.
- An Unscreened Transfer from the IntraMail Automated Attendant to the Department Group master
(pilot) number.
Related Features
Answer Tables (page 36)
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant (page 47)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox (page 54)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Dial Action Table (page 62)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Master Mailbox (page 117)
Use Master Mailboxes for:
■ Department Calling Group Overflow.
Screened Transfer (page 154)
A Screened Transfer from the IntraMail Automated Attendant to a Department Group master number can
overflow to the group’s Master Mailbox.
Unscreened Transfer (page 174)
An Unscreened Transfer from the IntraMail Automated Attendant to a Department Group Master Mail-
box can overflow to the group’s Master Mailbox.
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