Go To A Mailbox
IntraMail for Aspire System Guide Chapter 2: Features ◆ 87
2
Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is
called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or
Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.
Use the GOTO action to set up a “tree” of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a “tree” of dialing
options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dial-
ing 2 (GOTO 2) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to
Tech Service technicians.
■ The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.
■ The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits to dial for each techni-
cian. The Dial Action Table for Call Routing Mailbox 2 contains the TRF or UTRF actions to each tech-
nician’s extension.
The GOTO action can also log into a Subscriber Mailbox, although the LOGON action is normally reserved
for this function.
Related Features
Automated Attendant (page 47)
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Dial Action Table (page 62)
The GOTO action is a Dial Action Table option.
Instruction Menu (page 100)
Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO action.
Automated Attendant
Announcement Mailbox 9
Call Routing Mailbox 2
GOTO 9
GOTO 2
Call Routing Mailbox 1
Company
Directions
Tech Service
Technicians
1
2
To Next Page
Loading...