Voice Mail Overflow
IntraMail for Aspire System Guide Chapter 2: Features ◆ 183
2
Programming Department Calling Group Overflow for a DIL to the Master Number
Step 1 Set up the Department Group.
1.1 16-02-01: Department Group Assignment for Extensions.
- Assign telephone extensions to a Department Group.
✔By default:
- Telephone extensions are assigned to Department Group 1.
- IntraMail extensions (343-350) are assigned to Department Group 8.
1.2 11-07-01: Department Group Pilot Numbers
- Assign master (pilot) numbers to Department Groups.
✔By default:
- The IntraMail Department Group (8) uses master number 700.
- No other Department Group master numbers are assigned.
Step 2 Set up a DIL for the Department Group.
2.1 22-02-01: Incoming Call Trunk Setup
- Assign Service Type
4 to each trunk you want to be a DIL. Make a separate entry for each
Night Service mode.
✔By default, trunks are Service Type 0 (Normal).
2.2 22-07-01: DIL Assignment
- For each DIL you want to ring the Department Group directly, enter the Department Group
master number.
✔By default, there are no DIL destinations programmed.
2.3 22-08-01: DIL/IRG No Answer Destination
- For each DIL to the Department Group master number, enter
102 to make IntraMail the
overflow (no answer) destination.
✔By default, the overflow (no answer) destination is Incoming Ring Group 1.
Step 3 Set how long a DIL will ring in the Department Group before overflow occurs.
3.1 22-01-04: DIL No Answer Recall Time
- Set how long (
0-64800 seconds) the DIL will ring in the Department Group before over-
flow occurs.
✔By default, this interval is 0 (no overflow).
Step 4 Set up the Department Group Master Mailbox.
4.1 47-03-01: Master Mailbox Active on page 206.
- Be sure the Master Mailbox is active (
1).
✔By default, all Master Mailboxes are inactive.
4.2 47-03-02: Master Mailbox Number on page 206.
- The Master Mailbox number must be the same as the Department Group master number.
✔By default, there are no Master Mailbox numbers assigned.
4.3 47-03-03: Master Mailbox Type on page 206.
- Assign the Master Mailbox category (
1=Call Routing, 2=Announcement, 3=Subscriber,
0=Undefined).
✔By default, the Master Mailbox type is 3 (Subscriber).
Step 5 Set up the options for the Master Mailbox used for Department Group overflow.
5.1 If you entered 1 (Call Routing) for 47-03-03: Master Mailbox Type:
- 47-04-01: Dial Action Table on page 208.
- 47-04-02: Screened Transfer Timeout on page 208.
- 47-04-03: Time Limit for Dialing Commands on page 208.
- 47-04-04: Fax Detection on page 209.
5.2 If you entered 2 (Announcement) for 47-03-03: Master Mailbox Type:
- 47-05-01: Next Call Routing Mailbox on page 210.
- 47-05-02: Repeat Count on page 210.
- 47-05-03: Hang Up After on page 210.