NEC Express5800 Series User Manual

7-8 Troubleshooting
On-screen error message Cause Action
8171 Processor 2 not
operating at intended
frequency
CPU frequency is incorrect.
9064 Mixed CPU Steppings
detected
Different CPU steppings are
found.
Check supported CPUs and
replace the CPU. If replacing the
CPU does not help, replace
CPU/IO module.
9038 Check date and time
settings (Chipset)
Data and time settings are
incorrect.
9001 Missing date and time
synchronization
Information delivery among
units failed
If reconfiguring by using BIOS
setup does not help, replace the
CPU/IO module.
9002 Memory not installed. DIMM is not implemented.
DIMM is faulty.
Mount or replace the DIMM.
9003 Memory
implementation error
detected
Error is detected on memory
implementation.
Check supported DIMMs and
replace the DIMM. If replacing the
DIMM does not help, replace the
CPU/IO module.
9004 Real time clock error
(Chipset)
RTC is faulty.
Reconfigure RTC by using BIOS
setup.
9005 Remote BMC access
failed
BMC of remote unit is faulty.
Check again if the CPU/IO
module is mounted properly. If
this does not help, replace the
CPU/IO module.
9006 HW Memory Test
failed.
Memory is faulty.
Replace the DIMM. If replacing it
does not help, replace the
CPU/IO module.
9009 Chipset NMI occurred!
BIOS NMI handler is executed
and POST is stopped.
Obtain detailed information, and
replace the CPU/IO module.
900A PEXA Link Width
Warning
900B PEXB Link Width
Warning
900D PEXD Link Width
Warning
900E PEXE Link Width
Warning
PCI-EX Link is faulty.
Since performance becomes
slightly lower, replace the CPU/IO
module in case of an emergency.
9021 Trace memory test
failed
Trace memory is faulty. Replace the CPU/IO module.
902C BMCFW major revision
mismatched.
BMCFW revision does not
match.
Update SDR/PIA. If updating it
does not help, replace the
CPU/IO module or ft Remote
Management Card (option).
902D IPMB#1 SROM failure
detected
IPMB#1 SROM is faulty.
902E IPMB#2 SROM failure
detected.
IPMB#2 SROM is faulty.
If restarting does not help,
replace the CPU/IO module, ft
Remote Management Card
(option) or center plane.
902F PCI Device Test failed. PCI Device is faulty. Replace the CPU/IO module.
9060 Module#0 is not
present.
CPU/IO module#0 is not
mounted.
Mount the primary unit. If
restarting does not help, replace
the CPU/IO module.
9061 Module#1 is not
present.
CPU/IO module#1 is not
mounted.
Mount the primary unit. If
restarting does not help, replace
the CPU/IO module.

NEC Express5800 Series Specifications

General

Series	Express5800
Category	Server
Processor	Intel Xeon processors
Network	Gigabit Ethernet, 10 Gigabit Ethernet (Varies by model)
Operating System Support	Windows Server, Linux variants
Form Factor	Tower, Rackmount (1U, 2U, etc. - varies by model)
Memory	DDR4 ECC DIMM (Capacity varies by model)
Storage	SAS/SATA HDD/SSD, NVMe SSD (Configuration varies by model)