System Configuration 4-79
Troubleshooting
Error Messages
When using the remote management, an error dialog box may appear on the management PC if
some problem occurs. Messages and actions for the errors are described below.
Fatal errors
No. Error message Action
1 Fatal error. JavaVM quits. Try logging in again.
If the same message continues to appear, contact
your service representative.
2 A fatal software error has
occurred.
Try logging in again.
If the same message continues to appear, contact
your service representative.
Logon error
No. Error message Action
1 Authentication error Check the user name and password, and then enter
them again.
Access privilege error
No. Error message Action
1 Unauthorized operation. You
have no privilege to perform the
operation.
Try performing the operation with administrator’s
privileges. Consult your administrator.
Network errors
No. Error message Action
1
The HTTP communication failed.
Check the network environment and try again.
Contact your service representative if the error
persists. .
2
Could not resolve the IP address.
Check the network environment.
You cannot use Remote KVM Console for
connections via proxy.
3
Unable to reach the target host.
Check the network environment.
You cannot use Remote KVM Console for
connections via proxy.
4
Failed to download applet.
Check the network environment and try again.
Contact your service representative if the error
persists.
5
The RMCP+ session is closed.
Check the network environment.
If there is no network problem, contact your service
representative.
6 Failed to establish the RMCP+
session.
Check the network environment.
If there is no network problem, contact your service
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