10-1
v1.0, April 2010
Chapter 10
Troubleshooting and Using Online Support
This chapter provides troubleshooting tips and information for the VPN firewall. After each
problem description, instructions are provided to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the VPN firewall on?
Go to “Basic Functioning” on page 10-2.
• Have I connected the VPN firewall correctly?
Go to “Basic Functioning” on page 10-2.
• I cannot access the VPN firewall’s Web Management Interface.
Go to “Troubleshooting the Web Management Interface” on page 10-3.
• A time-out occurs.
Go to “When You Enter a URL or IP Address a Time-Out Error Occurs” on page 10-4.
• I cannot access the Internet or the LAN.
“Troubleshooting the ISP Connection” on page 10-5.
• I have problems with the LAN connection.
Go to “Troubleshooting a TCP/IP Network Using the Ping Utility” on page 10-6.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 10-8.
• The date or time is not correct.
Go to “Problems with Date and Time” on page 10-10.
• I need help from NETGEAR.
Go to “Accessing the Knowledge Base and Documentation” on page 10-10.
Note: The VPN firewall’s diagnostic tools are explained in “Using the Diagnostics
Utilities” on page 9-25.
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