8.4 Users—Call Management
This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed
only in On-line mode.
8.4.1 Users—Call Management—Group Monitor
Description
Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and
begin monitoring.
Name Description Value Range Links
Supervisor
selection
Selects the ACD supervisor from a drop-
down list.
This operation is available only at the User
(Administrator) level.
For details about ACD supervisor settings,
see 11.5.4 PBX Configuration–[3-5-4]
Group—Incoming Call Distribution
Group—ACD Supervisor.
Registered
ACD
supervisors
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Start Monitor Click the Start Monitor button to start
monitoring the target ICD group. This
feature requires the Call Centre Feature
Enhancement activation key or the Built-in
ACD report activation key. If this activation
key is not installed, the Start Monitor
button is greyed out.
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Basic Settings—
Layout
Specifies the layout of monitoring results. 1 Group, 4
Groups
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Basic Settings—
Select ICD Group
Selects the ICD groups to be managed by
the ACD supervisor, from a drop-down list.
ICD groups
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Options—Member
Status View Mode
Specifies the display mode of the status of
group members.
Standard,
Simple
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Options—
Highlighted
Display Settings
—Number of
Current Waiting
Calls (1-30)
Specifies the threshold number of current
waiting calls. When this number is
matched or exceeded, calls are
highlighted on the monitor screen.
1–30
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
8.4 Users—Call Management
152 PC Programming Manual
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